Accessibility Statement

The Anne Frank Museum is committed to ensuring digital accessibility for everyone. We are continually improving the user experience for all visitors and applying the relevant accessibility standards to provide equal access to information. We are striving to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

Our Commitment

We believe the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. This includes individuals with visual, auditory, cognitive, and motor impairments.

Accessibility Features

Keyboard Navigation

Our website is fully navigable using a keyboard. You can use the Tab key to move through interactive elements, and the Enter key to activate links and buttons. Shift + Tab allows you to navigate backwards. We have ensured that the focus indicator is always visible.

Screen Reader Compatibility

We have designed our website to be compatible with popular screen readers such as NVDA, JAWS, and VoiceOver. We have included appropriate ARIA attributes to provide semantic information to screen readers, ensuring a smooth and informative experience.

Color Contrast

We have carefully selected color combinations to ensure sufficient contrast between text and background colors, making it easier for users with low vision or color blindness to read the content. Our color palette adheres to WCAG guidelines for contrast ratios.

Alternative Text for Images

All images on our website include descriptive alternative text (alt text). This allows screen readers to convey the content and purpose of the images to users who cannot see them. We strive to provide meaningful and concise descriptions.

Adjustable Text Size

Users can adjust the text size using their browser settings. We have designed our website to be responsive, so the layout will adapt to different text sizes without losing functionality.

Clear and Consistent Structure

We have structured our website with clear headings, subheadings, and lists to make it easy to understand and navigate. Consistent navigation and labeling are used throughout the site.

Video Captions and Transcripts

All videos embedded on our website include captions and transcripts. Captions provide textual representations of the audio content, enabling users who are deaf or hard of hearing to understand the video. Transcripts offer a full textual version of the video content, providing an alternative way to access the information presented.

Compliance Efforts

The Anne Frank Museum takes the following measures to ensure accessibility of the Anne Frank Museum Website:

• Including accessibility as part of our mission statement.
• Including accessibility throughout our internal policies.
• Integrating accessibility into our procurement practices.
• Providing continual accessibility training for our staff.
• Assigning clear accessibility goals and responsibilities.
• Employing formal accessibility quality assurance methods.

Technical Specifications

Accessibility of the Anne Frank Museum Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript
• ARIA

These technologies are relied upon for conformance to the accessibility standards used.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• Email: accessibility@annefrankmuseum.nl
• Phone: +31 6 09385928 (Ask for the Accessibility Coordinator)
• Postal Address: Anne Frank Museum, Westermarkt 20, 1016 GV Amsterdam, Netherlands

We try to respond to feedback within 5 business days.

Formal complaints

If you find that we are not meeting your accessibility requirements, we hope you let us know. Please contact us at accessibility@annefrankmuseum.nl.

If we don't respond to your complain you are entitled to lodge a formal complaint at Government of Netherlands contact form