Privacy Policy

This Privacy Policy describes how the Anne Frank Museum ("we," "us," or "our") collects, uses, and protects your personal data when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Introduction and General Provisions

The Anne Frank Museum, located at Westermarkt 20, 1016 GV Amsterdam, Netherlands, is dedicated to preserving the memory of Anne Frank and promoting tolerance and understanding. This Privacy Policy applies to all visitors and users of our website, annefrankmuseum.nl.

We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy outlines our practices regarding data collection, usage, storage, and protection. By using our website, you consent to the practices described in this Privacy Policy.

2. What Data is Collected

2.1 Personal Data

We collect personal data that you voluntarily provide to us, such as:

• Contact Information: Name, email address, phone number, and postal address when you contact us through our website or subscribe to our newsletter.
• Booking Information: Details provided when booking tickets for the museum, including name, email, and payment information.
• Donation Information: Name, email, and payment information when you make a donation to the Anne Frank Museum.
• Feedback and Inquiries: Information you provide when submitting feedback or inquiries through our contact forms or surveys.
• Job Applications: Data submitted as part of a job application, including resume, cover letter, and contact information.

2.2 Technical Data

We automatically collect certain technical data when you visit our website, such as:

• IP Address: Your IP address, which can be used to determine your general location.
• Browser Type and Version: Information about the browser you are using to access our website.
• Operating System: Information about the operating system of your device.
• Device Information: Information about the type of device you are using (e.g., desktop, mobile).
• Referring Website: The website that referred you to our website.
• Pages Visited: The pages you visit on our website and the time spent on each page.
• Access Times and Dates: The time and date of your visits to our website.

2.3 Cookie Files

We use cookies and similar technologies to collect information about your browsing behavior on our website. For more information about the cookies we use and how to manage your cookie preferences, please see our Cookies Policy.

3. How and Why Data is Used

We use your personal data for the following purposes:

• Providing Services: To process ticket bookings, donations, and other transactions.
• Communication: To respond to your inquiries, provide customer support, and send you updates and newsletters if you have subscribed.
• Website Improvement: To analyze website usage and improve the content and functionality of our website.
• Marketing: To send you promotional materials about our museum, exhibitions, and events (with your consent, where required by law).
• Legal Compliance: To comply with legal obligations and respond to requests from law enforcement agencies.
• Job Applications: To process and evaluate job applications.
• Research and Education: To conduct research and develop educational programs related to the history of Anne Frank and the Holocaust.

4. Transfer of Data to Third Parties

We may share your personal data with the following categories of third parties:

• Service Providers: Third-party service providers who assist us with website hosting, payment processing, email marketing, and other services. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
• Legal Authorities: We may disclose your data to legal authorities if required by law or legal process.
• Business Partners: With your consent, we may share your data with business partners who offer products or services that may be of interest to you.

We do not sell your personal data to third parties.

5. Use of Third-Party Services

We use the following third-party services on our website:

• Google Analytics: We use Google Analytics to collect and analyze data about website traffic and usage. Google Analytics uses cookies to track your activity on our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Advertising Networks: We may use advertising networks to display targeted advertisements on our website and other websites. These networks may use cookies and other tracking technologies to collect information about your browsing behavior.
• Social Media Platforms: Our website may include social media buttons or widgets that allow you to share content on social media platforms. These platforms may collect information about your browsing behavior.
• Payment Processors: We use secure payment processors like Adyen to handle online transactions. They adhere to the highest security standards to protect your payment information.

6. Storage and Protection of Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect your data during transmission and storage.
• Access Controls: We restrict access to your personal data to authorized personnel only.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this Privacy Policy.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. User Rights

You have the following rights regarding your personal data:

• Access: You have the right to access the personal data we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Erasure: You have the right to request that we erase your personal data, under certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal data, under certain circumstances.
• Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal data, under certain circumstances.
• Withdrawal of Consent: If you have provided consent to the processing of your personal data, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at privacy@annefrankmuseum.nl.

8. Policy Regarding Children

Our website is not directed to children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at privacy@annefrankmuseum.nl.

9. Changes to the Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:

Anne Frank Museum
Data Protection Officer
Westermarkt 20
1016 GV Amsterdam
Netherlands
Email: privacy@annefrankmuseum.nl
Phone: +31 85071020